Privacy Policy

Effective Date: April 30, 2026 Last Updated: April 30, 2026

MixedByCrates LLC ("Crates Audio," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit www.cratesaudio.com (the "Site"), interact with our chat widget, contact us, or engage our audio production, podcast, mixing, mastering, and related services (the "Services"). By using the Site or our Services, you agree to the practices described in this Policy.

1. Who We Are

This Site and our Services are operated by MixedByCrates LLC, a California limited liability company located at 1675 Meadow Lark Lane, Tracy, CA 95376. For any privacy-related questions or requests, you can reach us at Robert@cratesaudio.com or +1 (628) 277-4468.

2. Information We Collect

We collect personal information in the following ways.

Information you provide directly. When you fill out a contact form, book a strategy call, subscribe to our newsletter, request a quote, or hire us, you may provide your name, email address, phone number, mailing address, business or project name, billing details, and information about your project (such as audio files, podcast episodes, scripts, artwork, brand materials, and creative goals). When you communicate with us by email, phone, SMS, or the Site's chat widget, we collect the contents of those communications.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain technical information, including IP address, browser type, device type, operating system, referring URL, pages viewed, links clicked, and timestamps. This data is collected through cookies, pixels, and similar technologies (see Section 7 below).

Information from third parties. We may receive information about you from third-party platforms we use to operate our business, such as Squarespace (our website host), EngineEars (for music service bookings and reviews), Google (analytics, reviews, business profile), payment processors, scheduling tools, and email marketing platforms. We may also receive information when you tag us, mention us, or interact with us on social media.

We do not knowingly collect personal information from children under 13, and the Site and Services are not directed to children under 13.

3. How We Use Your Information

We use the information we collect to:

  • Provide, perform, and deliver the Services you request, including communicating about your project, sending deliverables, and processing payments

  • Respond to inquiries, support requests, appointment coordination, and follow-up communications (customer care messages)

  • Send promotional messages such as special offers, discounts, event promotions, service announcements, and our newsletter, where you have opted in to receive them

  • Operate, maintain, secure, and improve the Site and our Services

  • Analyze usage trends, measure marketing performance, and improve our content and offerings

  • Showcase non-confidential project samples, client names, and testimonials in our portfolio and marketing materials, where permitted under our Terms of Service

  • Comply with legal obligations, enforce our Terms, and protect our rights and the rights of others

4. SMS and Chat Widget Consent

MixedByCrates LLC sends both customer support and promotional messages to users who interact with the chat widget on www.cratesaudio.com. Customer care messages may include responses to support requests, ticket updates, appointment coordination, and follow-up communications related to an existing inquiry. Promotional messages may include special offers, discounts, event promotions, and service announcements. Each message type requires separate, explicit consent collected through independent checkboxes in the chat widget. Marketing consent is not combined with transactional consent, and neither type of consent is shared with third parties for their own marketing purposes. You can opt out of promotional messages at any time by replying STOP to a text message or by emailing us at Robert@cratesaudio.com. Message and data rates may apply, and message frequency varies.

5. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business, including with:

  • Service providers who help us run the Site and deliver our Services, such as our website host (Squarespace), payment processors, email and SMS providers, scheduling and CRM tools, cloud storage providers, analytics providers (such as Google Analytics), and third-party platforms we work through (such as EngineEars). These providers only receive the information they need to perform services on our behalf and are required to protect it.

  • Professional advisors such as accountants, lawyers, and insurers, where reasonably necessary.

  • Legal and safety purposes, when we believe disclosure is required to comply with a legal obligation, court order, or government request, or to protect the rights, property, or safety of MixedByCrates LLC, our clients, or others.

  • Business transfers, in the event of a merger, acquisition, financing, or sale of assets, in which case personal information may be transferred to the successor entity.

We may also share aggregated or de-identified information that does not reasonably identify you.

6. Client Audio Files and Project Materials

Audio recordings, stems, scripts, artwork, and other project materials you provide to us are treated as confidential and used only to perform the Services you have engaged us for. We store these materials on cloud and local storage we control or that is provided by reputable service providers, and we retain them only as long as reasonably necessary to perform the Services and for a reasonable period thereafter for backup, revision, and reference purposes. You can request deletion of your project files at any time by emailing Robert@cratesaudio.com.

7. Cookies and Tracking Technologies

The Site uses cookies and similar tracking technologies to operate properly, remember your preferences, analyze how the Site is used, and support marketing efforts. Some cookies are set by us, and others are set by third-party services such as Squarespace and Google Analytics. You can control cookies through your browser settings or by using opt-out tools provided by individual analytics or advertising services. Disabling cookies may affect how the Site functions for you.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

California residents. Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the right to: (a) request to know what personal information we collect, use, disclose, and share; (b) request deletion of personal information we have collected; (c) request correction of inaccurate personal information; (d) opt out of the sale or sharing of personal information (we do not sell personal information, and we do not share it for cross-context behavioral advertising); and (e) be free from unlawful discrimination for exercising these rights.

Other U.S. and international residents. Depending on your jurisdiction, you may have similar rights to access, correct, delete, port, or restrict the processing of your personal information.

To exercise any of these rights, please email us at Robert@cratesaudio.com with the subject line "Privacy Request." We may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with your local data protection authority.

9. Data Retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Project files, communications, and account records are typically retained for the duration of our working relationship and a reasonable period afterward. When personal information is no longer needed, we will delete it or anonymize it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, and alteration. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials and access links you receive from us confidential.

11. Third-Party Sites and Services

The Site may include links to third-party websites or platforms (for example, EngineEars, Google Reviews, social media platforms, and others). This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Email and Marketing Preferences

If you subscribe to our newsletter or opt in to promotional messages, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email, replying STOP to a marketing text message, or emailing us at Robert@cratesaudio.com. Even if you unsubscribe from marketing communications, we may still contact you about active projects, billing, customer care, and other transactional matters.

13. International Visitors

The Site is operated from the United States. If you are accessing the Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect when changes were made. If we make material changes, we will provide additional notice as required by law. Your continued use of the Site or Services after an update means you accept the revised Policy.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

MixedByCrates LLC 1675 Meadow Lark Lane Tracy, CA 95376 Email: Robert@cratesaudio.com Phone: +1 (628) 277-4468