MixedByCrates LLC sends both customer support and promotional messages to users who interact with the website https://www.cratesaudio.com/ chat widget. Customer care messages may include responses to support requests, ticket updates, appointment coordination, or follow-up communications related to an existing inquiry. Promotional messages may include special offers, discounts, event promotions, and service announcements. Each message type requires separate, explicit consent collected through independent checkboxes in the chat widget. Marketing consent is not combined with transactional consent, and neither is shared with third parties.

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